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FAQ

What sizes do you have?
Depending on the design, our products come in a range of sizes. The size measurements and size conversion chart are included on each product page for your reference.

Do you have a store I can visit? 
Our products are only available online.

Can I exchange a different size or style?
For size exchange, email us at info@feradje.com within 24 hours of receiving your order. Once we receive the returned item, we will dispatch the new size if it is still available. If the requested size is out of stock, we will reach out via email to discuss alternative options. You will be responsible for the shipping cost of returning the item to us.

For style exchange, we can only facilitate an exchange if the price of the requested item matches that of the purchased item at the time of return. If there is a price difference, you may need to proceed with a new order.

Can I customize the length?
We do not provide alteration services but you can take it to your local tailor to alter it according to your personal preference. 

What payment methods do you accept? 
We accept all debit cards, credit cards, Apple Pay and Shop Pay. 

Where is my refund?
If you have received an email that your order has been refunded but have not seen the payment reflected in your account yet, first check your bank account again after a few days. 
If you still have not received the refund after a few days, contact your credit card company and bank directly as we do not have control over their processing time.

When will I receive my refund?
If the tracking details of your returned item indicate that it has been received on our end, your refund will be processed within 14 business days after we have received your returned item. After your refund has been processed, it may take a few additional days before it is reflected in your account.

Can I cancel my order?
If you change your mind about an order, you will only be able to cancel your order if the items are not yet shipped. We strongly suggest that you send an email to info@feradje.com of your cancellation as soon as possible.

Can I buy your products wholesale?
Our products are sold exclusively on our website and we do not offer any wholesale services. 

Do you offer further discounts for bulk orders?
All prices on our website are final with no further discounts available. 

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